• Results vary from person to person, and we have absolutely no control of what happens over the course of the healing process. NO GUARANTEE will be made and clients may still want to use a pencil or powder to add more density to their brows after they have healed. 

  • We do not accept walk-ins or day of appointments. All appointments must be booked online at least 24 hours in advance. 

  • Please do not arrive more than 5 minutes early to your appointment. ​

  • Please contact us if you are going to be late. Being 15 minutes late to your appointment could result in the forfeit of your deposit and the cancellation of your appointment.  A new deposit will be required to re-book any appointment that was cancelled for lateness or a no-show. 

  • No children or pets will be allowed at your appointment for safety and health code reasons. If you have children or pets you must make arrangements for care ahead of time.

  • Please do not bring guests with you to your appointment as our waiting area is small and seating is designated for clients that are waiting to receive their services. Our appointment times range anywhere from 1-4 hours and we do not have the space to accommodate non-clients for that amount of time. Thank you for your understanding!


  • Clients that are new to STUDIO VETIVER are required to book the full price initial session. Even if you have pre-existing work from another artist that you want "touched up", you are still new to us and your appointment will require the same amount of work, if not more work, as any other new client. ​

  • PLEASE NOTE: If you have ever had your brows previously tattooed, you must email clear photos of them before booking your appointment. If you book before approval, you risk losing your deposit. Not all cover-ups/re-works are possible without first going through removal sessions. Although the absolute best effort is given to provide quality service, coverups cannot be guaranteed. They are very challenging and often require multiple sessions to achieve desired results.

  • We HIGHLY recommend booking your initial touch-up appointment when you come in for your initial procedure. If you chose not to book your initial touch-up appointment at the end of your initial appointment with us, it is your responsibility to book your follow-up appointments within the allotted time frames. We do not send reminders. Most cosmetic tattoos require a layering process, and while some retain pigment from their initial session better than others, a minimum of two sessions are required in order to obtain optimal results.

  • The 8-12 week appointment is required to perfect the results of the initial session. After 12 weeks, your permanent makeup will be considered an "Early Refresh" and will be priced as such. 





  • Please arrive with clean eyes free of eye makeup. Any eye makeup will be removed during the appointment to ensure a clean palette for the glue to bond to in order to allow for long lasting lashes.

  • Any fill appointments booked outside of 5 weeks of your last appointment will be considered a full new set. Our lashes are long lasting, but in order to guarantee the quality and look of our lashes it is important for you to fill appropriately within this time period.

  • All transfer client fills are subject to a $20 fee and 90 minute appointment to allow for proper assessment and application. We welcome clients from another studio, but would love enough time to properly meet your expectations! 


  • Any cancellations or changes to your appointment must be made at least 48 hours before your scheduled appointment time to avoid penalty.

  • All deposits are non-refundable. No exceptions. It is your responsibility to read all of the FAQ's and policies prior to booking an appointment to ensure that you are a candidate.

  • If you need to reschedule an appointment, you will be allowed a one-time deposit transfer courtesy to a new date and time. If you need to reschedule a second time, a new deposit will be required to re-book.

  • A $50 rescheduling fee will be charged if less than 48 hours' notice is given. 

  • If you have to cancel or reschedule within 4 HOURS of your appointment time, you will be charged 50% of your permanent makeup appointment or 100% of your lash appointment cost as we are unable to fill time slots with such short notice.  All deposits are non-refundable.

  • If you cancel an appointment, and later change your mind and want to re-book, a new deposit will be required.

  • If you choose to switch your appointment to another artist, you must cancel your first appointment and re-book another. Similarly, if you receive your first session from a particular artist, that same artist will carry out your future appointments. If you decide to go to a different artist for any additional appointments, you will have to pay the initial full price again as we do not "touch up" one another's work. 

  • Unless an emergency occurs, any "No Call, No Shows" will not be serviced in the future, and are subject to be charged 100% of the scheduled appointment.